If a specific error number or message is encountered, search the Citrix Knowledge Center for articles with the text or error number for a solution.Try finding solutions to error messages.If stalled, cancel and restart the download. Check progress window, the download should be progressing if the transfer rate is more than 0 MB/sec.Check whether the download is paused or stalled.For instructions, see browser's documentation.Temporarily allow pop-up windows and cookies in the browser.If the company firewall is blocking the download, try from a computer not on the network and save to a disk.Use a different browser (Chrome/Firefox) or computer. ![]() Try a different browser and/or computer.Try downloading over a wired, not wireless, connection.Make sure user has administrative privileges for account being used to download software.Turn off firewalls, antivirus software, and third-party security software.In addition, the following can be done:.See product specific system requirements at.Make sure your computer meets Citrix minimum system requirements.macOS Universal Installer & Uninstaller (Phone and Meetings): 5.0 (Requires macOS 10.Try the following solutions, in the order they occur:.Windows Universal Installer (Phone and Meetings): 5.0.*Switching to the the 64-bit version will likely require admins to update the Citrix Virtual Channel allowlist.Ĭlick here to download VDI Client release 5.14.10. Dell ThinOS (Phone and Meetings): 5.0 ( View more about Dell ThinOS Plugins)Īzure Virtual Desktop and Windows 365 Cloud PCĭownload the VDI client version 5.15.5 (32-bit) or the VDI client version 5.15.5 (64-bit)*ĭownload the VDI client version 5.15.2 (32-bit) or the VDI client version 5.15.2 (64-bit)*ĭownload the VDI client version 5.14.11 (32-bit) or the VDI client version 5.14.11 (64-bit).Note: Ensure that you install the extra CentOS package. HP ThinPro OS 圆4 (Phone and Meetings): 5.0.macOS Universal Installer & Uninstaller (Phone and Meetings): 5.0 (Requires macOS 10.15+).Windows Universal Installer (Phone and Meetings):.Note: Update to the Windows Universal Installer. Windows x86 or 圆4 (Phone and Meetings): 5.0.*Note: Switching to the the 64-bit version will likely require a new Virtual Channel. In this case, the plugin is optimized for both Zoom Phone and Zoom Meetings.ĭownload the VDI client version 5.15.10 (32-bit) or the VDI client version 5.15.10 (64-bit)* *Plugins are only optimized for Zoom Meetings unless the (Phone and Meetings) text appears next to them. Check with your provider for more information. If you do not see a VDI Plugin listed for a specific Linux-based platform, the Ubuntu plugin is compatible with many third party systems. For the CentOS plugin fix, users must use these command lines to install an extra package to prevent a known crash issue: sudo yum install -y xcb-util-renderutil xcb-util-wm. ![]() For more information about this upcoming change, visit Advance notice of Zoom moving to the Windows Universal Installer. The difference is that the universal installer can be used to install the VDI plugin for any of our supported virtual desktop platforms. The new installer is Windows Universal Installer (Phone and Meetings), which both install the same VDI plugin for the selected platform. ![]() The dedicated installers are Windows x86 or 圆4 (Phone and Meetings). Zoom will be transitioning to the Window Universal Installer in 2023 and gradually removing the older dedicated Windows installers.Click the appropriate link for your environment to download the installer. Compatible plugins for this VDI release are listed below.
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